Privacy Policy wking9

01 Information We Collect

Wking9 collects various types of information to enable us to provide services that are secure, efficient, and tailored to members' needs. The information we collect falls into several main categories:

Personal Identification Information:

• Full name as it appears on your official identification document.
• Identity card number (MyKad) or passport for KYC verification purposes.
• Date of birth is required to verify the minimum age requirement of 18 years.
• Current residential address and active email address.
• Phone number for communication and two-factor authentication (2FA).

Financial Information:

• Bank account number used for deposits and withdrawals.
• Registered e-wallet details (Touch 'n Go eWallet, GrabPay, and others).
• History of deposit and withdrawal transactions within the platform.
• Records of betting and gaming activity for internal audit purposes.

Technical Information:

• The IP address of the device used to access the platform.
• Web browser type, operating system, and device information.
• Session log data including access times and pages visited.
• Geolocation data at the country or state level only.

02 How We Collect Data

Wking9 collects your personal data through several key channels:

• Account Registration – information you submit when creating a new account at wking9.
• KYC Verification – documents you upload during the identity verification process.
• Financial Transactions – details collected during the deposit and withdrawal process.
• Platform Usage – data automatically generated when you use the wking9 website or app.
• Support Communications – information you provide when contacting our customer support team via live chat or email.
• Cookies and Similar Technologies – data collected via session cookies and website analytics to improve user experience.

All data collection is carried out transparently, and you will be informed of its purpose at the time of collection or through this policy.

03 Purpose of Data Use

Personal data collected by wking9 is used for the following purposes:

Wking9 will not use your data for any other purpose not stated above without obtaining your consent first.

04 Data Sharing with Third Parties

Wking9 takes seriously its responsibility not to share members' personal data indiscriminately. We only share data under the following circumstances:

• Payment Processors – required transaction details are shared with trusted payment processors to enable deposits and withdrawals to be processed securely.
• Game Service Providers – usernames and session details are shared with third-party game providers (such as Pragmatic Play, Evolution Gaming) solely for the purpose of delivering games.
• Regulatory Authorities – wking9 will disclose required data to regulatory authorities or law enforcement when mandated by law.
• Fraud Prevention Services – limited information is shared with third-party fraud detection platforms to protect the platform and members from illegal activity.

05 Data Retention Period

Wking9 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law:

• Active Account Data – retained for the duration your account remains active and in use.
• Financial Transaction Data – retained for a minimum of 7 years after the transaction date in accordance with Malaysia's financial regulatory requirements.
• KYC Records – retained for a minimum of 5 years after account termination to meet AML compliance requirements.
• Support Communication Logs – retained for 3 years for reference and dispute resolution purposes.
• Analytics Data – stored in aggregated and anonymised form for a period not exceeding 2 years.

Upon expiry of the applicable retention period, data will be securely and irreversibly deleted or anonymised.

06 Cookies & Tracking Technologies

Wking9 uses cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use:

• Essential Cookies – required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies – collects information on how you use our platform to help us improve website performance.
• Functional Cookies – allows the platform to remember your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies – used through trusted third-party analytics tools to understand platform usage patterns on an aggregated basis.

You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the wking9 platform.

07 Data Security

Wking9 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction:

• Data Encryption in Transit – all communications between the platform and servers are protected by TLS 1.3 protocol and 256-bit SSL encryption.
• Data Encryption at Rest – sensitive data is stored in encrypted format using industry-standard encryption algorithms.
• Multi-Layered Access Control – access to member data is restricted based on the principle of least privilege.
• Ongoing Monitoring – our security systems monitor platform activity 24/7 to detect any anomalies or security threats.
• Regular Penetration Testing – wking9 conducts regular security testing by independent experts to identify and address any system vulnerabilities.
• Staff Training – all wking9 staff who handle member data undergo regular data protection training.

08 Cross-Border Data Transfers

In the course of its operations, wking9 may need to transfer your personal data to other countries, particularly when working with international gaming service providers or technology infrastructure.

When such data transfers occur, wking9 ensures that:

• The destination country provides an adequate or equivalent level of data protection.
• Appropriate data transfer agreements have been signed with the data recipients.
• Additional protective measures are implemented where required under Malaysian law.

Wking9 will not transfer your data to any party in another country without first ensuring adequate protections are in place.

09 Children's Privacy

The wking9 platform is exclusively for individuals aged 18 years and above only. wking9 does not knowingly collect, process, or store any personal information from individuals under the age of 18.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to:

• Closing the account in question immediately.
• Deleting all related data from our systems.
• Returning any legitimate remaining funds to the rightful party.

If you have reason to believe that a minor has registered on the wking9 platform, please contact us immediately so that appropriate action can be taken.

10 Privacy Policy Updates

Wking9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When a material change occurs, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the wking9 platform homepage.
• Sending email notifications to all registered members for significant changes.

We encourage you to review this Privacy Policy page periodically. Continued use of the wking9 platform after any changes are published will be considered acceptance of the updated terms.

11 Contact Us

For any enquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data by wking9, please contact our Data Protection Officer at:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the wking9 platform
• Response Time: Privacy-related requests will be processed within 30 calendar days upon receipt.

When submitting a personal data request, please include your full name, wking9 account username, and a clear description of your request so we can process it quickly and accurately.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your personal data has been handled improperly by wking9.